Terms & Conditions

• We make reasonable efforts to ensure that product descriptions, specifications, images and prices are accurate.
• Customers are responsible for checking product specifications, compatibility, colour, model and other requirements before confirming an order.
• Product images are for illustration where applicable. Actual appearance, packaging or accessories may vary depending on the manufacturer or supplier.
• Customers should confirm that a product meets their requirements before purchase, especially where compatibility with existing equipment is important.
• Any specific specifications or features agreed in writing or verbally will form part of the order.

• All prices are subject to confirmation at the time an order is placed.
• Quotations are normally valid for three (3) calendar days unless another validity period is stated.
• Prices may change due to supplier adjustments, exchange-rate fluctuations, taxes or other external costs before an order is confirmed.
• Any delivery, installation, transport, configuration or additional service charges will be communicated separately or included in the quotation.
• A quotation does not guarantee stock availability until the order is confirmed.
• Where an error occurs in a quotation or advertised price, TechRight Computers will contact the customer to clarify and agree on the correct price before proceeding.

• An order is considered confirmed when the required payment or deposit has been received and TechRight Computers has acknowledged the order.
• Customers must provide accurate contact, delivery and product information.
• Customers should carefully review their order details before making payment.
• Any requested changes after order confirmation may result in additional charges or changes to the delivery date.
• TechRight Computers reserves the right to decline an order where there is a genuine stock, pricing, payment or fulfilment issue, subject to applicable legal obligations.
• If an order cannot be fulfilled after payment, the customer will be informed and any refund due will be handled in accordance with applicable law.

• Payments may be made through approved bank transfers, mobile money, cash or other payment methods communicated by TechRight Computers.
• Customers should confirm that payment details are correct before transferring funds.
• Orders will not be released, dispatched or scheduled for work until the required payment has been confirmed.
• Deposits may be required for special orders, bulk purchases, procurement and installation projects.
• The amount of any deposit and the applicable cancellation or refund arrangements must be communicated and agreed before payment.
• Customers should retain payment receipts or transaction references as proof of payment.

• Products sourced specifically at a customer's request may require advance payment or a deposit.
• The customer must approve the product description, specifications, quantity, price and expected delivery period before procurement.
• Estimated arrival and delivery dates are not guaranteed where they depend on third-party suppliers, shipping companies, customs or other external parties.
• Any material change in product availability, price or specifications will be communicated to the customer for approval.
• Cancellation, refund and return arrangements for special orders will be governed by the agreed order terms and applicable law.
• No additional product or specification should be substituted without the customer's approval, except where an agreed alternative arrangement applies.

• Delivery dates and times are estimates unless expressly confirmed as guaranteed in writing.
• Customers must provide accurate delivery addresses and reachable contact numbers.
• Any applicable delivery charges will be communicated before dispatch.
• Customers or their authorised representatives should inspect deliveries for visible damage, missing accessories or incorrect items and report any issue promptly.
• Proof of delivery may include a signed delivery note, electronic confirmation or acknowledgement from the receiving person.
• Where a customer is unavailable or provides incorrect delivery details, additional delivery charges or delays may apply.
• Risk of loss or damage will be handled in accordance with the agreed delivery terms and applicable law.

• Customers are encouraged to inspect products at the point of collection or delivery.
• Any visible damage, missing accessories or incorrect items should be reported promptly.
• A customer's signature or delivery acknowledgement may serve as evidence that the goods were received, but does not remove legal rights relating to hidden defects or other valid claims.
• Customers should keep original receipts, invoices and warranty documentation.

• Warranty coverage depends on the product, manufacturer, distributor or warranty expressly provided by TechRight Computers.
• Warranty duration and coverage should be confirmed at the time of purchase.
• Customers must provide proof of purchase when making warranty claims.
• Warranty does not normally cover damage caused by accidents, liquid spills, physical impact, electrical faults, power surges, misuse, negligence, unauthorised repairs or modifications, or failure to follow operating instructions.
• Warranty claims may require inspection by TechRight Computers, the manufacturer or an authorised service provider.
• Where a warranty claim is accepted, the appropriate remedy will be provided in accordance with the applicable warranty and Ghanaian law.
• Any manufacturer or third-party warranty is subject to the terms of the relevant provider.

• Customers must provide accurate information about reported faults and the condition of equipment submitted for repair.
• A diagnostic or inspection fee may apply and will be communicated where applicable.
• Repair quotations will be provided where reasonably possible before additional work is undertaken.
• Customers must approve any additional work or charges before such work proceeds.
• Repair timelines are estimates and may change due to parts availability, technical complications or other circumstances beyond our reasonable control.
• Customers should back up important files and data before submitting equipment for repair.
• TechRight Computers will take reasonable care when handling customer equipment but cannot guarantee the recovery of data from faulty, damaged or inaccessible storage devices.
• Any existing damage or condition identified during inspection may be recorded before work begins.
• Uncollected equipment may attract reasonable storage charges after the customer has been notified and given a reasonable opportunity to collect it. Any disposal of uncollected property will be subject to applicable law and reasonable notice.

For installations and infrastructure projects:

• The customer must provide accurate information about the premises, site conditions and requested installation.
• Site inspections may be required before a final quotation is issued.
• The customer must arrange reasonable access to the premises and relevant work areas.
• The customer is responsible for obtaining any necessary property-owner, landlord, management or other required permissions.
• Power, internet connectivity, conduits, cable routes and other site requirements must be available as agreed.
• Additional work arising from unforeseen site conditions may attract additional charges. Such charges must be approved before the additional work is undertaken.
• The customer should provide an authorised representative to inspect and approve completed work.
• CCTV camera positioning, recording arrangements and access to footage should be agreed with the customer. The customer remains responsible for ensuring that surveillance is operated lawfully and with appropriate permissions.
• Any ongoing maintenance or support obligations must be stated in a separate agreement or quotation.

• Customers are responsible for backing up important data before repairs, upgrades, installations or maintenance.
• Customers should remove personal accounts, passwords and sensitive information where reasonably possible before handing over equipment.
• Where access credentials are necessary, they should be provided through an appropriate secure method.
• TechRight Computers will take reasonable steps to protect customer equipment and information while it is in our possession or under our control.
• Customer information will be handled in accordance with our Privacy Policy and applicable data protection requirements.
• Customers should notify us of any special confidentiality or data-handling requirements before work begins.

All returns, exchanges and refunds are governed by our separate Return, Exchange & Refund Policy, which forms part of these Terms & Conditions.

Nothing in this document is intended to remove or restrict any consumer rights provided under applicable Ghanaian law.

• TechRight Computers will exercise reasonable care and skill when supplying products and providing services.
• We are not responsible for losses caused by incorrect information supplied by a customer, unauthorised modifications, misuse or circumstances beyond our reasonable control.
• We are not responsible for indirect or consequential losses to the extent that such exclusion is permitted by law.
• Nothing in these Terms & Conditions excludes responsibility for fraud, wilful misconduct, negligence where liability cannot legally be excluded, or any statutory consumer right or remedy.
• Where a problem arises, customers should contact TechRight Computers promptly so that the matter can be investigated and an appropriate remedy considered.

• Certain products, software, licences, warranties and services may be supplied or supported by third-party manufacturers, distributors or service providers.
• Their applicable terms, licence conditions and warranty arrangements may apply.
• TechRight Computers does not control third-party platforms, internet services or manufacturer systems and cannot guarantee their uninterrupted availability.
• We will provide reasonable assistance where a customer needs support with a third-party product or service purchased through us.

TechRight Computers will not be held responsible for delays or failure to perform obligations caused by circumstances reasonably beyond our control, including natural disasters, fire, serious power or network interruptions, civil unrest, government restrictions, supplier disruptions, shipping delays or other comparable events.

Where such circumstances affect an order or service, we will inform the customer and take reasonable steps to minimise the disruption. Any payment or refund obligations required by law will remain applicable.

Customer information may be collected and used for order processing, payments, delivery, technical support, warranty administration and customer communication.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws in Ghana.

Customers can refer to our Privacy Policy on our website for further details.

• Customers are encouraged to contact TechRight Computers first to resolve any complaint or disagreement.
• We will make reasonable efforts to investigate complaints and reach a fair resolution.
• Where a dispute cannot be resolved directly, the parties may pursue appropriate mediation or other lawful dispute-resolution procedures.
• Nothing in these terms prevents a customer from exercising a legal right to seek redress through the appropriate authorities or courts.

TechRight ComputersTechnology Done Right.