🤝 Returns, exchanges & refunds
Refund policy
At TechRight Computers, we aim to provide quality products and reliable service. To protect both our customers and our business, the following terms apply to returns, exchanges and refunds.
📅 Last updated 1 November 2026✓2 calendar days for change-of-mind returns✓Defects remedied under the product's warranty✓Your consumer rights under Ghana's laws still apply
Change-of-mind returns
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- For eligible purchases made directly at our physical shop or any of our online platforms, return or exchange requests must be made within 2 calendar days of purchase.
- Items must be unused, undamaged and returned in their original packaging, neat with all accessories, manuals, seals (where applicable) and proof of purchase.
- Change-of-mind returns are subject to inspection and approval by TechRight Computers.
Conditions for returns
A returned item must be presented for inspection before a return, exchange or refund is approved.
TechRight Computers may decline a change-of-mind return where:
- The product has been used, damaged, altered or mishandled after purchase.
- Accessories, packaging, parts or original components are missing or damaged including dirt or stains.
- The product's serial number, warranty label or identification markings have been removed or tampered with.
- The product is software or a digital product that has been activated, downloaded or used, subject to applicable legal rights.
- The item was clearly identified as non-returnable or sold on clearance, subject to applicable legal rights.
Faulty or defective products
- Customers should report suspected manufacturing defects as soon as reasonably possible.
- Products will be inspected and tested by our technical team or an authorised service provider where necessary.
- Where a genuine manufacturing defect is confirmed, TechRight Computers will provide an appropriate remedy in accordance with the product's warranty terms. This may include repair, replacement or refund where required or appropriate.
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Damage caused by liquid spills, physical impact, electrical faults, power surges, misuse, unauthorised repairs, tampering or improper handling is not treated as a manufacturing defect.
Warranty conditions
- Warranty coverage depends on the product and the warranty provided by the manufacturer, distributor or TechRight Computers.
- Customers should retain their receipt, invoice or other proof of purchase.
- Warranty does not cover damage caused by misuse, negligence, accidents, unauthorised modifications or other exclusions stated in the applicable warranty terms.
- A manufacturer's warranty does not remove any rights a customer may have under applicable law.
Refunds
- Refunds are subject to verification, inspection and approval.
- Where a refund is approved, it will normally be made through the original payment method.
- Where the original payment method is unavailable, an alternative method may be agreed with the customer.
- Refunds will be processed within a reasonable period.
- Refunds will not be withheld or delayed unreasonably.
Return and delivery costs
Approved change-of-mind returnsFor approved change-of-mind returns, the customer is responsible for the cost of returning the item.
Our error or a confirmed defectWhere the return results from an error by TechRight Computers or a confirmed product defect for which we are responsible, reasonable return costs will be handled.
Special orders and deposits
- Special orders, customised products and items sourced specifically at a customer's request may be subject to separate written terms agreed before payment.
- Any deposit, cancellation or refund arrangement must be communicated and agreed with the customer before the order is confirmed.
- These arrangements do not remove any refund or cancellation rights provided by law.
Return procedure
Before bringing an item back:
- 1Contact TechRight Computers and explain the reason for the return.
- 2Provide your receipt, invoice or proof of purchase.
- 3Bring the product and all supplied accessories for inspection.
- 4Wait for confirmation of the outcome and any approved remedy.
Important notice
This policy does not exclude, restrict or replace any consumer rights or remedies that cannot legally be excluded under the laws of Ghana.
Need to return something?
Contact us and explain the reason for the return. Have your receipt, invoice or proof of purchase ready.